U.S. Stocking Partner for RetraBurn Lot RET-26/GO-1823 1 ml daily · 30 servings · 1 oz / 30 ml 60-day money-back guarantee

RetraBurn Official Website › Contact Goretraburn

Contact Goretraburn

Contact The RetraBurn Desk

Two desks, and they do different jobs. The order desk on +1 (877) 257-0710 handles tracking, address changes, damaged parcels and refunds, and it can see your order. The website desk at [email protected] handles corrections, typos, privacy and press, and it cannot.

Sending a refund request to the second one is the commonest way to lose a day.

One telephone number, two email addresses, two postal addresses, and a plain note on which does what.

Who does what

The two RetraBurn desks

Order support

+1 (877) 257-0710
[email protected]

Tracking, address changes, damaged or incomplete parcels, returns and refunds. Have the order ID ready.

Website desk

[email protected]
Mon–Fri 9:00am–5:00pm ET

Corrections to these pages, typos, privacy questions and press. No visibility into any order.
Office399 Park Avenue, Floor 14, New York, NY 10022, USA
Returns100 Wall Street, Suite 202, New York, NY 10005, USA
RoleU.S. Stocking Partner for RetraBurn
Lot shippedRET-26/GO-1823
Processor of recordBuyGoods, which appears on the card statement

A return goes to the second address, and only with an authorisation issued by the order desk on the call.

Orders and refunds

Write to the RetraBurn order desk

Tracking, changes and refunds

This form reaches the order desk. Give the order ID from your confirmation email and the answer comes back faster than it would without one.

On the confirmation email, beside the order date.
Pages and corrections

Write to the RetraBurn website desk

Corrections, typos, privacy and press

This form reaches the people who write these pages. They cannot see an order and cannot start a refund, so anything about a parcel belongs in the form beside this one.

A page name or a URL. It saves a round trip.
Before you call

What to have ready before you ring about RetraBurn

  • The order ID from your confirmation email.
  • The order date, which is on the first email and is the day the guarantee clock started.
  • The lot code from the carton, if the question is about a bottle.
  • A photograph, if the parcel or a seal arrived damaged.
  • The date and amount from your card statement, if the question is about a charge you do not recognise.

Five things, and between them they turn most calls into one call. The order ID alone answers about half of what the desk is usually asked.

Staying safe

What the RetraBurn desks will never ask you for

Nobody here asks for a card number

Ordering happens at the checkout. No member of either desk will ask for a card number, a security code or a password, by telephone or by email. A message that does is not from this desk.

The same applies to anything asking you to pay a fee to release a parcel, or to send money by transfer. Neither is part of how an order placed here works.

If you receive something odd, ring +1 (877) 257-0710 and read it out. The desk would rather hear about it twice than not at all.

Questions

Contacting RetraBurn: common questions

Which address should I write to?
Anything about an order goes to [email protected] or the telephone desk. Anything about these pages goes to [email protected].
Can I order over the telephone?
No. The number is a support line. Card details belong at the checkout and nobody here will ask you for them.
What are the website desk hours?
Mon–Fri 9:00am–5:00pm ET. The order desk covers ordering hours and is the faster route for anything time-sensitive.
Where do returns go?
100 Wall Street, Suite 202, New York, NY 10005, USA, and only after the order desk has issued an authorisation. Not the Utah PO box printed on the bottle.
Do you publish a certificate of analysis?
No assay of this bottle is published by anyone. Certificate reference RET-1823-26-GO is a filing pointer rather than a result.
The RetraBurn three-bottle pack of amber dropper bottles

Order RetraBurn with a desk that answers

One telephone number for tracking, changes and refunds, and a website address for everything about these pages. Three packs, one payment each.

From $49 a bottle on the six-pack, $79 on the two · 60-day money-back guarantee

Order RetraBurn On The Official Website

1 ml a day · 30 servings a bottle · lot RET-26/GO-1823

Keep reading

More about RetraBurn

Starting a returnFour steps, beginning with a telephone call. When to ring about a parcelFive situations worth a call. Who publishes thisThe desk, the method and the correction route.

60 days from the day you buy it, opened bottles included

60-day money-back guarantee

Two months of window on a bottle that lasts one

The clock starts at the checkout rather than at the doorstep, so the days in processing and transit are already inside it. A bottle you have opened still counts. Ring the order desk with your order ID, ask for the return address, and post the bottles back tracked. The steps in order are on the refund policy page.

Order RetraBurn On The Official Website

Lot RET-26/GO-1823 · from $49 a bottle · read the guarantee first

The RetraBurn six-bottle pack of amber dropper bottles, front labels showing
RetraBurn · one dropperful a day $49 a bottle on the six-pack · 60-day money-back guarantee
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