RetraBurn Official Website › Blog › Contacting RetraBurn support
Contact guideHow Do You Contact RetraBurn Support, And Which Desk Handles What?
Quick answer. For orders, tracking, changes and refunds, ring +1 (877) 257-0710 or write to [email protected] with your order ID. For website corrections, privacy and press, write to [email protected], Monday to Friday, 9:00am to 5:00pm ET. The website address cannot see orders or start a refund.
Keep the order desk number to hand
The number is in the footer of every page here, and the order ID is on your confirmation email.
Two bottles $158 · three bottles $207 · six bottles $294 · 60-day money-back guarantee
See today’s price and guaranteeDisclosure: Goretraburn earns from sales made through the checkout on this website.
- Orders, tracking, changes and refunds: +1 (877) 257-0710 and [email protected].
- Website, corrections, privacy and press: [email protected], Mon-Fri 9:00am-5:00pm ET.
- The website address cannot see orders and cannot start a refund.
- Office: 399 Park Avenue, Floor 14, New York, NY 10022, USA. Returns: 100 Wall Street, Suite 202, New York, NY 10005, USA.
- A return does not go to the address on the bottle. Ring first for an authorisation.
- BuyGoods is the retailer and payment processor of record. Card details are entered only at the checkout.
Which number or email should you use?
There are two desks, and picking the right one saves days.
| You need | Use this | Why |
|---|---|---|
| Tracking, a missing parcel, an address change | +1 (877) 257-0710 or [email protected] | The order desk can see orders. |
| A refund or a return authorisation | +1 (877) 257-0710 | A refund starts with a phone call and your order ID. |
| A damaged or wrong parcel | +1 (877) 257-0710 | Return postage is not yours in this case. |
| A mistake on a web page | [email protected] | Reaches the people who write the pages. |
| Privacy or press questions | [email protected] | Same desk as above. |
The website desk answers Monday to Friday, 9:00am to 5:00pm ET. Order desk hours are not published on this website. The pages say only that the desk answers a telephone on weekdays.
The phone line is a support line. You cannot place an order by telephone. Card details belong at the checkout.
What should you have ready before you call?
- Your order ID, from the confirmation email.
- The order date, which is the day your 60-day guarantee began.
- The lot code from the carton, RET-26/GO-1823, if your question is about a bottle.
- Photos, if the parcel arrived damaged or the seal was broken. Take them before you open anything.
- Your tracking number, if you are asking where a parcel is.
With those five things a call is short. Without them it can take much longer. If you do not recognise a charge on your statement, give the date and the amount and the desk can match it to an order.
Why can the website email not help with an order?
It reaches the people who write these pages, and they cannot see an order. That is a plain division of work. A refund cannot be opened from the website address, and a tracking number cannot be found there.
So, if you wrote to [email protected] about a parcel, send the same message again to [email protected] or ring the number. It saves a wasted email and the wait for a reply.
Use the website address for the things it is for: reporting a mistake on a page, asking about privacy, or press. A correction goes onto the page itself and moves the review date forward.
Which address is which?
Three addresses appear in the sources, and they do different jobs.
| Address | What it is |
|---|---|
| 399 Park Avenue, Floor 14, New York, NY 10022, USA | The office. |
| 100 Wall Street, Suite 202, New York, NY 10005, USA | Returns, with an authorisation from the order desk. |
| Retra Burn, PO Box 12730, Ogden, UT 84404 | Printed on the bottle in the DISTRIBUTED BY block. A manufacturer's PO box. Not a returns address for an order placed here. |
The third one is the trap. It is on the bottle in your hand and looks official. A parcel sent there is a parcel this desk cannot receive, cannot sign for and cannot refund against. Ring first, every time. The authorisation and the right address arrive in the same call.
Who is behind the checkout and the statement line?
You meet three names in one order.
- The manufacturer makes the formula and owns the label.
- Goretraburn is the U.S. stocking partner. It holds stock, ships the parcel, keeps the lot record and answers the phone. It is a retailer, not the manufacturer, and it earns from sales made through the checkout.
- BuyGoods is the retailer and payment processor of record. It takes the payment, and its name is what appears on your card statement.
If the name on your statement does not match this website, that is expected. It is not a sign of a problem. Be careful about any message that asks for card details somewhere other than the checkout. This website has no payment page of its own.
How can you tell a message did not come from this desk?
Use the facts as a filter.
- This website has no payment page. Card details are entered at the checkout and nowhere else.
- The phone line takes no orders. It handles tracking, changes and refunds.
- The website address cannot see orders, so it will never quote your order details back to you.
- Any message asking for card details anywhere else is not from this desk.
- A refund starts with a call and a return authorisation. The return address comes with that authorisation, on the call.
If you are unsure, ring +1 (877) 257-0710 and ask. The number is printed in the footer of every page on this website, so you can check it against the page you are reading.
How does a refund start?
With a phone call. Give your order ID, ask for a return authorisation and the return address, and write your full name, email and order ID on a slip inside the box. Post it tracked at your own cost, unless the parcel arrived damaged, faulty or wrong.
Refunds take 3 to 5 business days to process after the return is received. Then a further 5 to 10 days to reach the card, which depends on your bank. The 60 days count from the date of purchase and opened bottles are covered. Plan to ring by about day 40. The steps in full are on the guarantee page.
Sources used on this page
General guidance on buying supplements. Contact details are those printed on this website.
- Using Dietary Supplements Wisely. NCCIH, National Institutes of Health. https://www.nccih.nih.gov/health/using-dietary-supplements-wisely
- Dietary Supplements. MedlinePlus, National Library of Medicine. https://medlineplus.gov/dietarysupplements.html
Frequently asked questions
What is the RetraBurn customer service number?
What is the support email?
Why can the website email not see my order?
Where do I send a return?
What are the support hours?
Why does my card statement show a different name?
Our view
Our view is that good support is mostly about knowing which door to knock on. Here there are two. The order desk handles anything with an order ID. The website desk handles the pages. Mixing them up costs days.
Keep the order email, write down the order date and keep the carton until you have checked the lot, the seal and the count. If something goes wrong, photograph first, then call.
RetraBurn is a dietary supplement and is not FDA approved. Medical questions belong with your doctor, not with a sales desk.
RetraBurn is a dietary supplement. It is not FDA approved, and no dietary supplement is approved by the FDA before sale. These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure or prevent any disease. Take medical questions to a doctor.
Last updated
Order with the desk number in hand
A phone desk that knows your order, and 60 days from purchase to decide.
Two bottles $158 · three bottles $207 · six bottles $294 · 60-day money-back guarantee
See today’s price and guaranteeDisclosure: Goretraburn earns from sales made through the checkout on this website.
